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      Welcome to WEEX Help Center

      All (4359)
      What is return rate?
      FAQFutures formulas
      Dear WEEXers,Return rate = current unrealized profit and loss (USDT) ÷ margin, the return rate on investment of your unrealized profit and loss.   Suppose you buy BTC with a margin of 300 USDT, and the current profit is 500 USDTYour rate of return = 500 ÷ 300 = 166.6% Thank you for your support o
      2022/12/13 15:25:24
      0
      How do I check my floating profit and loss?
      FAQFutures formulas
      Dear WEEXers, Formula for calculating profit and loss: Profit and loss from futures trading (approximate value) For long positions (Buy up): Profit = (closing price - opening price) x conts of number x futures face valueFor short positions (Buy down): Profit = (opening price - closing price) x conts
      2022/12/13 15:24:04
      0
      What is margin rate?
      FAQFutures formulas
      Dear WEEXers,The margin rate (each token has a minimum margin rate) is the estimated liquidation price. The margin rate = the price of maintaining the margin rate. If under the margin rate, you will liquidate the order. Futures margin rate = (position margin + unrealized profit and loss) ÷ position
      2022/12/13 15:23:12
      0
      What is position price?
      FAQFutures formulas
      Dear WEEXers,Position price = cont of open interest x futures face value x open price = (margin x leverage), that is, the value of your opening futures. For example, suppose the opening price of BTC is 50,000, and the leverage is 20x , with a total of 8 positions and a margin of 20Position price=(50
      2022/12/13 15:22:19
      0
      What is margin?
      FAQFutures formulas
      Dear WEEXers,The margin used as collateral for trades in your account is frozen when opening a position and cannot be used for other trades. When you trade, use the margin as a deposit, and use the leveraged trading mode to enlarge the order transactions you can make. Your position value = margin x
      2022/12/13 15:21:00
      0
      What is a "Cont" trading unit?
      FAQFutures formulas
      Dear WEEXers, Cont is (different for each token) futures unit.   Cost per futures = (average opening price x futures face value) ÷ leverage   Based on the platform’s USDT-M futures calculation method, WEEX provides three futures unit ordering methods, Cont/Currency/USDT.   For example, if yo
      2022/12/13 15:20:15
      0
      What are "lots"? What does "lot size" mean?
      TutorialsGlossary
      WEEX supports three order placement methods based on futures units: lots, cryptocurrency units, and USDT. In futures trading, a lot is a standardized unit used to represent the size or quantity of a trade. The amount of underlying cryptocurrency one lot represents can vary depending on the exchange�
      2022/12/13 15:16:18
      0
      Where can I check the investor protector fund?
      FAQExplore WEEX
      Dear WEEXers,Our mission is to inspire the world to embrace cryptocurrencies and provide investors with a safe and reliable trading environment on our platform. WEEX is committed to maintaining an emergency insurance reserve of 1000 BTC for our users.Official website of the inverstor protection fund
      2022/12/13 15:05:19
      0
      Where is the public address for the margin pool wallet?
      FAQExplore WEEX
      Dear WEEXers, Margin pool wallet public address: bc1qufzpe776gv25v3ejv0a8vk07vhqpelql9jl0cv You can use a BTC browser to enter the relevant address for inquiry: https://explorer.btc.com/btc/address/bc1qufzpe776gv25v3ejv0a8vk07vhqpelql9jl0cv Thank you for your support of WEEX!   WEEX TeamFind us on:
      2022/12/13 15:04:11
      0
      Answers to 5 common security questions
      FAQExplore WEEX
      Dear WEEXers, Q: Insufficient hot wallet balance? A: Each exchange's hot wallet details are considered internal company information, and the data about an exchange's hot wallet found online may not be accurate. Therefore, please be cautious and discerning regarding rumors about insufficient hot wa
      2022/12/13 15:02:23
      0
      Announcement regarding online defamation and fake software
      FAQExplore WEEX
      Dear WEEXers, Announcement regarding impersonation of official platform staff, fake software, and government department scams. Recently, we have discovered multiple instances of individuals posing as platform staff (customer service/security center) or government departments contacting users, claimi
      2022/12/13 14:52:36
      0
      Anti-fraud system alert
      FAQExplore WEEX
      Dear WEEXers,The notification from the Anti-fraud center is as follows: If you are currently in mainland China and using foreign software, it may trigger an anti-fraud alert. This is a normal occurrence. Please refer to this explanation: https://www.zhihu.com/question/510425082/answer/2406332082. Th
      2022/12/13 14:49:15
      0
      What if I receive a phone call warning about security?
      FAQExplore WEEX
      Dear WEEXers,The National Security Centers in China monitor foreign software. The national anti-fraud app can also monitor your phone and share chat logs and information with the government regarding the keyword "WEEX." Due to the excessive malicious reporting of competing exchanges against WEEX rec
      2022/12/13 14:48:09
      0
      Top 5 Q&A about the deposit
      FAQDeposit/Withdrawal
      Dear WEEXers, Q: What are the deposit methods?A: WEEX provides digital wallets for depositing crypto coins. You can click [Assets] click [Deposit] select the cryptocurrency you own to deposit into the platform. Simply copy the deposit address provided by the platform or use the QR code to scan an
      2022/12/13 10:15:54
      0
      ★Top 10 Q&A about withdrawal
      FAQDeposit/Withdrawal
      Dear WEEXers, In accordance with local laws and regulations, WEEX reserves the right to conduct KYC (Know Your Customer) verification for users if necessary. For more details, please refer to the WEEX Exchange Identity Verification (KYC) Rules.   Q: Why is there no response after the withdrawal? A:
      2022/12/13 09:56:57
      0
      Internal transfer Q&A
      FAQDeposit/Withdrawal
      Dear WEEXers, Q: What is internal transfer?A: When you choose internal transfer, you can transfer your current digital assets to other user accounts on this platform. After clicking withdraw, select "internal transfer," choose the cryptocurrency you want to transfer, select your account type, and e
      2022/12/13 09:40:04
      0
      Futures trade fund transfer Q&A
      FAQDeposit/Withdrawal
      Dear WEEXers,   Q: What is fund transfer? A: Fund transfer is the process of transferring funds between spot and futures accounts on WEEX without any fees.   Q: How to transfer funds? A: 1.Open the WEEX app and click on "Assets" at the bottom of the screen. 2.Under "Total Asset Value," click o
      2022/12/13 09:37:37
      0
      Why are there always small TRX deposit records?
      FAQDeposit/Withdrawal
      Dear WEEXers, There have been many worthless airdrops and fraudulent tokens on the TRON network. Scammers send these fake tokens to your wallet address (publicly visible on the blockchain) to conduct "phishing scams." This is commonly known as a dusting attack. Hackers' phishing addresses randomly s
      2022/12/13 09:33:24
      0
      What is the maximum limit for a single USDT withdrawal?(Single transaction limit has been removed)
      FAQDeposit/Withdrawal
      To provide a more convenient and secure trading environment, starting from April 30, 2025, the single withdrawal limit has been removed and replaced with a daily total withdrawal limit.   For detailed information on the daily withdrawal limits, please refer to the WEEX VIP Privilege Guidelines.  
      2022/12/13 09:30:23
      0
      Why can't I deposit or withdraw?
      FAQDeposit/Withdrawal
      Dear WEEXers,To ensure the security of your account, after the recent system upgrade, it was detected that there were abnormal login records cached for your account following certain security operations (such as changing passwords, changing login devices, or withdrawing from different devices within
      2022/12/13 09:26:45
      0
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