Why Hasn’t My Withdrawal Arrived on WEEX?

If your withdrawal hasn’t arrived in your wallet or another exchange, here are the most common reasons:

Transaction Still Processing

All withdrawals must be confirmed on the blockchain before appearing in the destination wallet. Depending on network congestion, confirmations can take anywhere from a few minutes to several hours. Always check the transaction status using the provided TxID (transaction hash).

Incorrect Address or Missing Tag/Memo

Double-check that the withdrawal address is correct and belongs to the right network. Some tokens (like XRP, XLM, EOS) require an additional Tag/Memo. If you forget to enter it, the funds may not be credited to the destination account.

Network Selection Errors

Make sure you selected the correct blockchain network for withdrawal. For example, sending USDT-ERC20 to a TRC20-only wallet will result in loss of funds. Always match the network supported by both WEEX and the receiving wallet.

Destination Platform Delays

Even if your transaction is confirmed on the blockchain, the receiving exchange or wallet may take additional time to credit it. Check with the destination platform’s support if the assets don’t appear after the transaction is confirmed.

What to Do Next

1. Locate your TxID in WEEX’s withdrawal history.
   
    
2. Verify the transaction on the blockchain explorer.
   
    
3. Confirm that the address, network, and Tag/Memo (if applicable) are correct.
   
    
4. If the transaction shows confirmed but the funds are still not credited, contact the receiving platform.

If you’re not certain, reach out to WEEX customer support @weexencs before making the transfer.

Need immediate help? Reach out to WEEX support via live chat.