What Should I Do If My WEEX Account Is Frozen Or Locked?

By: WEEX|2025/02/17 13:01:45

If your WEEX account is frozen due to too many incorrect password attempts when you logged in, customer support: @weikecs can assist you in unlocking it.

Or, you can find the AI customer service in the lower right corner of WEEX web page, provide your User ID (UID) in the chat box. Once you provide the UID, the WEEX AI service will transfer you to a live customer service agent, who will process your request in order.

To unfreeze your account, you will need to provide the following information:

1. Your [UID/Phone number/Email] (one of the three)

2. A photo of your [ID card] with the handwritten note: "Today is [XX year, XX month, XX day]. I am [Name], UID is [XXX], I want to unfreeze my WEEX account, and I confirm that this action is performed by me."

Check here to know more about us. Visit WEEX Learn to explore the world of cryptocurrency.

Recommended Articles:

What Is WEEX - An Overall Introduction To Know All

Which Crypto Exchange is Best for Trading in Turkey in 2025? (Updated for June)

Are There Any Fees For Deposits? Check Deposit Fees on WEEX What Should I Do If I Forget My WEEX Password?

All InX Exchange (ANT) Now Listed on WEEX Spot with ANT USDT Pair

All InX Exchange (ANT) now listed on WEEX Exchange. Trade ANT USDT on WEEX Spot. Deposit, trade, and withdraw with ease starting August 2025.

WEEX|2025/08/15 06:34:53

What are WEEX Bonus Funds? Get Your Bonus Now!

WEEX Bonus Funds are special rewards given to eligible new users to help them start futures trading on the platform. These funds are not real cash — they can’t be withdrawn or transferred — but they can be used as trading margin on any futures pair.

WEEX|2025/08/14 15:52:55

OKB Price Skyrockets Over 200%, After Massive OKX Token Burn and X Layer Upgrade

OKB price soars 200% after $7.6B token burn and X Layer upgrade. Discover the deflationary shift and what it means for OKX's DeFi future

WEEX|2025/08/14 15:20:18

Top Crypto Affiliate Programs to Boost Your Earnings in 2025

Top crypto affiliate programs in 2025 — earn high commissions with trusted platforms like WEEX Exchange. Boost passive income in the $2.77T crypto market.

WEEX|2025/08/14 14:54:42

$ETH price headed for $4K showdown: Is this time different?

Ethereum eyes $4K breakout as institutional demand (record $9.33B ETF inflows) and surging network activity (1.62M daily txns, +73% in 3 months) converge. Analysts cite shrinking exchange supply and staking growth as key catalysts, with technicals suggesting $5K next if resistance breaks.

WEEX|2025/08/05 07:35:49