What Should I Do If My WEEX Account Is Frozen Or Locked?

By: WEEX|2025/02/17 13:01:45

If your WEEX account is frozen due to too many incorrect password attempts when you logged in, customer support: @weikecs can assist you in unlocking it.

Or, you can find the AI customer service in the lower right corner of WEEX web page, provide your User ID (UID) in the chat box. Once you provide the UID, the WEEX AI service will transfer you to a live customer service agent, who will process your request in order.

To unfreeze your account, you will need to provide the following information:

1. Your [UID/Phone number/Email] (one of the three)

2. A photo of your [ID card] with the handwritten note: "Today is [XX year, XX month, XX day]. I am [Name], UID is [XXX], I want to unfreeze my WEEX account, and I confirm that this action is performed by me."

Check here to know more about us. Visit WEEX Learn to explore the world of cryptocurrency.

Recommended Articles:

What Is WEEX - An Overall Introduction To Know All

Which Crypto Exchange is Best for Trading in Turkey in 2025? (Updated for June)

Are There Any Fees For Deposits? Check Deposit Fees on WEEX What Should I Do If I Forget My WEEX Password?

Opulous (OPUL) Set to List on WEEX Spot

Opulous (OPUL) is coming soon to WEEX with an OPUL USDT trading pair. The platform combines AI-driven royalty forecasting, music NFTs, and DeFi lending to empower artists.

WEEX|2025/06/30 05:25:57

Stablecoin Investing: The Next Big Opportunity in Crypto?

Is stablecoin investing the next big opportunity in crypto? Our guide uncovers real investment strategies beyond the hype, analyzing key players from Circle and Coinbase to infrastructure like Ethereum and payment giants like Visa and PayPal.

WEEX|2025/07/21 17:28:24

yearn (YFI) Now Available for Trading on WEEX Spot – Start Trading YFI USDT Today

WEEX has officially launched trading for yearn (YFI) on its Spot platform. Users can now buy and sell YFI USDT with ease. As Yearn's governance token, YFI empowers users to participate in protocol decisions.

WEEX|2025/07/21 06:02:02

PrompTale AI (TALE) Listed on WEEX — Trade TALE USDT Now

WEEX proudly lists PrompTale AI (TALE) on its Spot Trading platform. The TALE USDT trading pair is now live, offering users instant access to this rising AI-powered asset.

WEEX|2025/07/21 04:20:03